Frequently Asked Questions
If you can’t find what you’re looking for, reach out to us anytime at cs@mooimom.com.
Orders & shipping information
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Write a clear and concise answer to guide your customers.
We want you to be completely satisfied with your purchase. If you wish to request an exchange or refund, the product must be returned in its original, unused condition within 7 days, with all packaging and tags intact. Additionally, we require a clear picture or video of the product as proof of the issue. Exchanges or refunds will only be processed if these conditions are met.
*Please note that any return shipping costs shall be borne by the customer.
Yes, we do have a warranty on our breast pumps.
Products FAQs
You can start wearing it as soon as you experience back or pelvic discomfort. Most moms begin using it during the third trimester for extra support.
You can wear it throughout the day, but we recommend removing it every 2 hours for a short break to stay comfortable.
Yes. It’s made from soft bamboo charcoal cotton that’s breathable, gentle, and safe for sensitive skin.
Hand wash with warm water and air dry. Avoid direct sunlight to maintain the fabric’s quality and elasticity.